In the first instance, the client often presents their problem pet to the veterinarian by phone or in person.

The client may then request a veterinary referral to this centre

The vet may then refer by:

• Suggesting that the client makes contact with us directly and with their veterinary referral letter (This is the most common procedure)
• Writing a letter with their opinion on the behaviour in question for the Behaviour Practitioners
  
  
• Telephoning this centre to present the behaviour case and book an appointment on behalf of their client
  
  
• Simply refer the client verbally to our web site for information

Once the client contacts us for an appointment the following takes place.

• A consultation is booked for two hours or more at the centre or their home
  
• Advice given and reports are written for the client and a copy sent to the referring veterinarian
  
• Once the case is concluded the client, completes their insurance claims form and their veterinarian signs the relevant sections much the same as a medical claim (if applicable).

This is either sent to the Insurance Company by the vet or the client with a copy of our invoice which has the individual registration number of the CFBA relating to the practitioner seen.

Some veterinarians charge a fee for their referral time/letter etc and this is also placed on the claims form if applicable.

Our Canine & Feline practitioners are members of the Canine & Feline Behaviour Association of Great Britain (CFBA). Pet Plan, Pet protect and a number of other insurance companies recognise the CFBA for clients who are referred by their veterinary surgeon. (Pet Insurance does not cover Dog Training).

If the client contacts us directly and wishes to use their pet Insurance we explain procedure as above and ask them to contact their veterinarian.

If the client is not using insurance we see them at the centre and subsequently send a copy of the report to their vet for his/her perusal. If the Behaviour presented to us is such that we feel that a medical examination of the dog/cat in question is relevant (to the exhibited behaviour problem) - we advise the client accordingly.

Please look at the Dog Training section of the site for continuity training. Because many of the dogs we see have not been formally obedience trained, and this has contributed to a deterioration of the dog’s behaviour. We recommend that some dogs and their owners attend the Canine Classes. These are specifically designed for dogs with behavioural Problems. One of the anomalies of behavioural problems in dogs we see is that the dogs are banned or have been rejected by dog training clubs because of their aberrant behaviour and disruption of the class. We decided to set up a training school which addressed this problem. The Courses locally are located in the Bourne End Hall and about 5 miles from the centre. Please click here for more information.

Dog Training Cou

Courses for Canine Professionals click the below Button

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